Refund: Enquiry Ref no ***2

On the 15rh August 2022 i paid my dstv subscription of R116, however unfortunately after that transaction i made a mistake and pay dstv again R1000. I made an enquiry (enquiry reference number is ***2) same day and alerted them of the incident. They therefore requested me to send both proof of payments of those transactions and i did, they also requested my ID copy in a pdf format, bank statement, and 3red party because the account paid (***0) is not on my name but i m the subscription payer. They said the refund will take 7-14 days, their days expired on the 29the August 2022, within this days i be been making follow ups everytime i inquire i m requested to resend all the abovementioned documents. The attitude of consultants on daily basis there i m tired of them they are useless, they are the best in sending me pillar to post. I need my money i need my money

Regards Sarah Xaba Aggrieved, dissapointed client ***