Refund

I have been requesting refund from my account since Sunday an I'm given the run around. I'm currently unemployed an I need the funds. I have sent several emails an I'm. Being ignore when I request an update. My personal email to respond to is : *** my cell is ***

I received email on sunday stating its a 3rd party account of which I supp**** all documents to show its my account just changed surnames an I attached proof of marriage certificate but I'm notbrecieveing my funds