Refund

After making multi inquiries about an account held under my husbands' name on the WhatsApp Dstv communication they gave me an amount that had to be paid for the account to start operating I paid the amount and still the account was not on I phoned to enquire and they told me the amount that was paid its money that was owing on the DStv account, I asked for a refund and a back and forth with an agent and someone who is working on accounts ended up not being refunded and getting a clear explanation on how does WhatsApp communication work and differs from the actual amount that should be paid. It's been 3 months I've had not received a phone for an apology no refund nothing in other words they are telling me to deal with their miscommunication from their different platforms it's extremely unprofessional and such a huge company not to make a proper follow-up and find out from the customer if the issue was resolved.