1 reviews | Active since Dec 2024
Refund Due to me and not been PAID !!!!!!
To whom it may concern ,
I have been struggeling weeks now to get my refund as I have overpaid the past few months and I have cancelled , I have many emails back and forth with request of document which was sent through multiple times.
Today I called again only to find out that my bank statements are not proof of payments , so the refund cannot be paid as I need other proof which I am unsure of what I must get and the supervisor *** could not explain as well , I called my banker and she advised because multichoice is payed through "My Bills" is the FNB app the statement is the proof yet to no avail which you guys.
I have now emailed through all previous document as well as email notifications of payment to show the amount when paid as that is the only other proof I have and I hope to get resolution soonest as this is pathectic , I mean when you guys are not paid on time you cancel services , yet when you are over paid and need to pay back its takes all this time and excuses it is not on honestly as the refund is needed.
I hope to get a resolution and my refund soon and *** (Supervisor) is not the only agent I have emails and communication with there are plenty and integrity is not your guys strong suite as you are not doing the right thing and you lack in service over all .
I am angry and appalled by you as a business , such a big business yet you dont care about customers only about profiting.
Other people I I had Communication with and the back and forth of request etc and no resolution was the following:
Snenjabulo Nxumalo Thembekile Mdunjana Nonhlanhla Shezi
Regards,
Lance.
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
On Friday December 20th I received this
ENQUIRY REFERENCE NUMBER : ***
Good day Lance Naidoo
Thank you for contacting us.
As per your email request, kindly note I have processed the refund for R 2322.77 into Mr Lance E Naidoo bank account.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic.
Please accept our sincerest apologies in this regard.
Kind regards
Kehumile
And then Vuyokazi sent me this mail today December 21st :
Dear Lance
Thank you for contacting us
Kindly note that the details on the documents do not match hence the refund is not processed yet
Kind RegardsVuyokazi
This makes no sense because we reverting after me giving what was asked for and mind you this is going on for 4 weeks , this is my reply to vuyokazi :
ent: Monday, December 23, 2024 5:27:01 PM
To: Journalescalations <***>
Subject: Re: [EXTERNAL] Re: Email Received - Refund request - Ref *** Hi Vuyokazi ,
So Multichoice employs people who gives false information in order to solve matters ? Is that not a lack of integrity ? To say something has been done only for it not to be done in any other reputable multinational company I am sure this is against standard operating procedures as well as the code of conduct and should it not be dealt with in a disciplinary as I am a customer and you guys as employees are failing to follow proceeders by these actions.
I am tired of you people its been 4 week now that I am waiting to get my hard earned money back , you guys asked for things which I have sent numerous times , the amounts asked for I sent the proof so I am not sure any more what is not matching , I have sent email bank notifications bank statements all showing that I have paid not to mention I am in the credit also proving that I have over paid , this is not on and fair and also time consuming dealing with *********** people
All the attachments on this mail chain has everything all payments made since July what else could you possibly need?
Let me know so this can be resolved as I am tired of multichoice , complaining on hello peter does not help as well there must be another way .
The level of incompentancy I can not handle as no one knows what they are doing and also lying to customers and getting their hopes up in order to solve issues is pathetic.
On Friday December 20th I received this
ENQUIRY REFERENCE NUMBER : ***
Good day Lance Naidoo
Thank you for contacting us.
As per your email request, kindly note I have processed the refund for R 2322.77 into Mr Lance E Naidoo bank account.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic.
Please accept our sincerest apologies in this regard.
Kind regards
Kehumile
And then Vuyokazi sent me this mail today December 21st :
Dear Lance
Thank you for contacting us
Kindly note that the details on the documents do not match hence the refund is not processed yet
Kind RegardsVuyokazi
This makes no sense because we reverting after me giving what was asked for and mind you this is going on for 4 weeks , this is my reply to vuyokazi :
ent: Monday, December 23, 2024 5:27:01 PM
To: Journalescalations <***>
Subject: Re: [EXTERNAL] Re: Email Received - Refund request - Ref *** Hi Vuyokazi ,
So Multichoice employs people who gives false information in order to solve matters ? Is that not a lack of integrity ? To say something has been done only for it not to be done in any other reputable multinational company I am sure this is against standard operating procedures as well as the code of conduct and should it not be dealt with in a disciplinary as I am a customer and you guys as employees are failing to follow proceeders by these actions.
I am tired of you people its been 4 week now that I am waiting to get my hard earned money back , you guys asked for things which I have sent numerous times , the amounts asked for I sent the proof so I am not sure any more what is not matching , I have sent email bank notifications bank statements all showing that I have paid not to mention I am in the credit also proving that I have over paid , this is not on and fair and also time consuming dealing with *********** people
All the attachments on this mail chain has everything all payments made since July what else could you possibly need?
Let me know so this can be resolved as I am tired of multichoice , complaining on hello peter does not help as well there must be another way .
The level of incompentancy I can not handle as no one knows what they are doing and also lying to customers and getting their hopes up in order to solve issues is pathetic.