REFUND DUE TO ME

A payment was done via eft for december. 3 weeks later payment wasnt allocated. In january i got debited for 2 months instead of one. Called the call centre again and sent proof of payment to 3 different people still no allocation was done. Called finance department and eventually payment was allocated on 08.01.16. There is now a refund due to me which had been credited to my account when i specifically asked for it to be refunded and not carried over!!! No one calls back to follow up i got to keep calling and be placed on hold forever.. pathetic service overall. Finance department better call me back so that we can get the refund paid into my bank account soonest. Had the people in accounts done their job there wouldnt have been a double debit!!!