CP
Cheryl P

1 reviews | Active since Aug 2011

13 Nov 2015, 08:45

Refund Due to me

Waiting to be refunded from the 26th October 15 to 13 November 15 Multichoice's policy is a 14 Day Period<br> Below is my communications <br> From: Cheryl Poulton <br> Sent: 02 November 2015 09:57<br> To: 'Paul Sedibe'<br> Subject: RE: Confirmation of Payment Customer No ***5<br> <br> Morning Paul, thank you for your assistance, much appreciated, my account is a Cheque Account.<br> From: Paul Sedibe [Email Removed] <br> Sent: 02 November 2015 09:50<br> To: Cheryl Poulton<br> Subject: RE: Confirmation of Payment Customer No ***5<br> Cheryl can you just kindly confirm if the your account type... would it be cheque or savings?<br> From: Cheryl Poulton <br> Sent: 26 October 2015 08:36<br> To: 'Thabo Rapapa'<br> Subject: Confirmation of Payment Customer No ***5<br> Dear Thabo, trusts this e-mail finds you well, please receive the attached Confirmation of payment erroneously made as Nedbank assured me they cancelled the recurring payment which is not the case. <br> Please be so kind to refund this funds back into my Account.<br> Thanking you for your Assistance <br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2015, 09:34
Official
Hello TVTH,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team