Refund Difficulty

<p>I have been having a diffuclty getting a refund due to me by Multichoice ever since I migrated to their PriceLock product. I started contacting Multichoice in this regard since November 2016. Each time I phone I get told a new story and the promisethat my money will be paid into my accouint in the coming seven days. I have, subsequent to November 2016, spoken to various Customer Care centre agents on 15, 20 and 23 Decembe 2016 each time being told a different story. To top it all up, a supervisor who was on duty on 20 December 2016 evening shift, even promised that he would personally see to it that refund is processed, but guess what, I am still waiting. When calling today, 04 Jan 2017 to find out what the hold up was, I was given another promise of 7 days. I just cannot wait anymore. What is said about all this situation is that when one owes Multichoice, you shall pay on the day of their chosing or they will just disconnect. I have been thorwn from pillar to post for too long. I just need my money in my account in the coming day - how difficult can that be??</p>