Refund delay

I had asked my DSTV account to be deactivated as was advised by their customer care that this was possible until I decide to reactivate it. But to my surprise it was reactivated without my request and the subscription was deducted from my bank account, I then reached out to them through their social media platform to have that reversed and my money refunded. It's been more than a month now and I have not received a refund. Every time I contact them I have to start the story over and they then say they have captured a refund request and it will take 7 to 14 days to be processed. I am so dissatisfied with Multichoice for keeping my money while I don't even have access to their service.