Refund

On the 2nd of August 2020 I made a transfer R569 using my Capitec account to MultiChoice and the payment was not meant for a DStv because I have a debit order arrangement with them. I contacted MultiChoice on the 14th September 2020 and I was advised to send an email to ***, and I was advised to send the bank statement and the Enquiry *** and the following day which is the 15th i did send the bank statement. I called to make a follow-up and I was advised the process will take 14 days. I waited and I did not receive any feedback from Multichoice until the 6th of October when I called and the consultant who was assisting me was Ntando Mdletshe and he promised to escalate the matter to finance department and the turnaround will be 24hours and nothing and I called again on the 8th and every time when I call I have to start my story in the beginning, the consultant referred the call to a team leader or a manager who's name is Kalvin Govender and he promised to sort a very thing and I requested him to send an email which is *** my email address that I wanted him to communicate with. Today is the 10th and I have not received any communication and no refund and when I call it's either the consultant will hang up the call or make me to wait and not getting back to me and the last consultant is Thelma for Port elizabeth