Refund because they couldn’t reconnect services

Good day,I am very disappointed with Multi choice and the customer http://service.My mother called on the 26 to ask how much she needs to pay for us to view in our house in Mamelodi when she was told r180 for charges and then r250 for viewing when she paid and our services were still not reconnected so she called for a refund because we were leaving for Limpopo and with my help sent all the documents she was asked..14 days later no feedback nothing when she calls she is told the system doesn’t all for a refund.Lusanda Msomi the rudest agent spoke to my mom with bad unwillingness and rudeness. She called again and was taken from front to back why multi choice??? Can we have our refund so we call all leave you guys.The promise to call back no one ever does.They all escalate with zero feedback.18 days later no feedback nothing,my mom uses slot of money to buy airtime to call them for a lousy r250 refund,The worst company to render services.Their Twitter platform also couldn’t help me in anyway