Refund

Hi, I am not happy with the service I am getting at Multi choice. I made a payment on the 7th of 472 which that payment didn’t reflect, then I made another payment of 111 and 361 just for my services to be up to date. I called in on the 8th and I was told I need to send through proof I did that to *** and then I was told that the email doesn’t exist any more and I was given another one ***.

Proof of payment, bank statement and Id copy was sent through ref number ***4 I called in to advise documents were sent through and then they told me about the turn around time of 7 working day to be refunded. My time ended last week Friday.

I called in on Monday at 15:17 spoke to Minenhle who told me that the payment will reflect to my account on Wednesday 20th, when I checked today payment is not showing.

I called in today 20th July 2022 spoke to Xolani who didn’t listen to the things that I was telling him but he kept on telling about the turnaround which I already passed that, I requested to speat to the team leader and I was told that the team leader is in the meeting then a few minutes later after I insisted I was told that the Fatima will call me in the next 2 minutes that time it was 09:47 and I waited for the call she/he never called me.

I called now and I spoke to Luyanda who tried to assist me but still I am not happy with the service I got; I don’t blame Luyanda because he tried to assist with Maria the team leader.

I was my money back I won’t wait for another 14 days to be refunded my money because I already waited for long, it is not my fault that the team members don’t the rules.

Multi choice is quick to close off the services when there is no payment, but now I’m getting a run around with my money.

I am not happy, and I will take this up further if this is not sorted out by.