Refund awaited for over 30 days

I have contact DSTV on Several occasions to date there are over 8 emails back and forth,I was charged a re-connection fee incorrectly and further more there was a credit on my account .Seeing there was no more content aired during the lockdown I decided with all the financial burden to cancel my DSTV till it becomes affordable again I have been a DSTV customer for more than 6 years never have I defaulted on a payment .DSTV Cut my services 2 days in advance after the account was paid for in full so the subscription was not supposed to be disconnected on the 29 April which is what happened ,I requested DSTV to please refund me for the 2 days subscription and the R50 credit I have submitted all Documents on the 04th May Bank Statement reflecting payment and Id Which is what they requested today a month later After following up I get another request for the same documentation already sent on the 04th May Why is it that when payment is required we are meant to immediately pay however when the money is owed to us then all the drama to get back our own money DSTV is a company recently in headlines for not caring about the pockets of their customers and this proves correct with the way I have been treated . Horrible service yet again DSTV