Refund Anytime

I asked for DSTV to be activated for 1 month for the Olympic games. Payment was processed in a flash. However, the next month the debit order went off again. I notified dstv and subscription was immediately stopped, however the refund seem impossible to get, for over a month i am told every week that the refund will be done by the Friday, only to find nothing has been done. On the 4th October I was told the first authorisation was done, the 2nd one should happen quick and payment will be done by the 8th. On the 11th the system said the accounting system is offline, they cannot assist with account queries. On the 12th i was told the second authorisation has not been done, but they will do it while i am on the phone - supposedly done - and payment will be happening the 13th or 14th, today, the 16th I am told the second authorisation was done the 15th, but now it will take between 7 and 14 days for the refund, so we've gone from authorisation and refund will be done in 3 to 4 days to refund only 7 to 14 days, by this logic i should stop following up as that will ensure no payment ever. Incredibly, I can process same day payments as an individual. Best of all, according to call centre, there is no-one else to speak to, just keep doing what your doing and hope for a different outcome- the definition of stupidity.