1 reviews | Active since Jun 2009
Refund and disconnection
Good day<br> <br> I have 2 decoders. The first decoder that I purchased was damaged by load shedding power surge. The other decoder is fine. The other decoder was not working for the whole month ending 15 July 2015. So I called for it to be disconnected and your call centre adviser tells me that they cannot disconnect it because I pay on the 15th and its already the 17th so the will bill me for the rest of the month ending 15 August 2015.<br> <br> This is unfair because that means I will have to pay for 2 months of non-service. <br> <br> I want a refund for the month ending July 2015 and the decoder disconnected immediately.<br> <br> I spoke to Ayanda Mfazwe and then Kathleko Tabane.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
Please confirm if this is the correct equipment serial U*** card *** that need to be disconnected. We will disconnect equipment as soon as we get confirmation from you.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
Please confirm if this is the correct equipment serial U*** card *** that need to be disconnected. We will disconnect equipment as soon as we get confirmation from you.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,