Refund and cancel all my services with DStv

This is not BAD any more but terrible service DStv is providing.

Late last year after I paid for the services I did not utilized, Multichoice refunded my money through the complaint logged through Hello Peter. Now this is becoming a consent to me as it sees this is the only language they understand.

I was refunded X amount for the month I paid with no service provided, and that puts my account in credit with amount of R 524,88, on the 29 November 2022, I made a call to their customer care line and I spoke to a lady named Makaziwe from P.E. and I advised her to cancel Destiney + and Extra movie from package, I further advised her to downgrade my package.

The lady confirmed that all has been done and my new package will be R 295,24 effective December 2022, and that will be deducted from my advance amount of R 524,88.

According to my calculation, end of December premium was supposed to be deducted from the advise and I should’ve left with R 65.60 as advance amount, however that was not the case as I had to pay amount of R 780.00 on the 5 January 2023 and now my new statement says am due for R 614.12.

Request: please listen to the call recoding made on the 29 November and provide me with the answers, I need my money refunded November 2023: R 524,88(In credit amount) New instalment effective end of December begging January 2023: R 295.24 Instalment was supposed to be deducted from in credit amount: R 524.88 – R 295.24 = R 65.60 Amount paid in January 2023 plus the suposingly in credit amount: R 780.00 + 65.60 = R 845.60 End of January 2023 from the in credit amount: R 845.60 – 295.24 = R 550.36

NB: please note that I made another call on the 31 January 2023 and I spoke to Xhibisile Manqele from DRN) who promised to get her manger to contact me but no call has been made to me thus far.