Refund

I sent a message via WhatsApp on the 01st of November to check how much can I pay inorder to be reconnected as I was not connected for a very long time. I received the sms stating that I have to pay R452. 00.We paid that amount on the 2-11-2024.On the 7th the services were suspended. On the 8th during the I spoke to Phumi who asked me to send the message that I received she will call me around 13:30&14:00, she didn't call back.

I the evening I spoke to Everlyn who said I was charged some money for August and September. I asked her how come as my decoder was not working, she failed to answer me. She said her Supervisor will get back to me, still not contacted. Ho come can I pay R452 to watch for 5 days? They need to give me answers why are they charging me for something that I did not use? They can take money for 5 days and return my balance out of that R452. 00 that was paid on the 2nd.

Regards, Ntombi ***