Refund

I am very unhappy with DSTV right now, I gave a downgrade notice in February which was well and good. I was shocked to see the normal amount being charged off my account. I callled the offices around 26 Feb, I was told that a refund request had been put on my account and that the payment should reflect in 7-14 days. I have an issue with this 7-14 days because if it was who did not pay the account would have been suspended long ago but because its me I have to wait.

Now the reason for this review, this morning I followed up I was on two calls for over an hour. I spent more time on hold than with a consultant and still clueless as to what is going on with this refund. Can someone call and sort this out, while at it please ensure that my services are disconnected on 25 March and no further debits to be made on my account.