H
Hlonny
1 reviews | Active since Aug 2021
16 Sept 2020, 15:28
Refund
I've been double charged and going through hoops to get my refund
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 Sept 2020, 18:01Hi Teboho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Sept 2020, 18:01
Official
Hi Teboho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
H
Hlonny's updateReviewer Update
16 Sept 2020, 18:35But that's what your HO team has been telling me, that I'll receive my refund in 5-7 working days, today's is exactly 2 weeks and the team is not very helpful.
I'm constantly fed empty promises and a resolutions but the actions and speed of executions is failing you.
I need someone to call me, you have my details.
I'm constantly fed empty promises and a resolutions but the actions and speed of executions is failing you.
I need someone to call me, you have my details.
H
Hlonny's update16 Sept 2020, 18:35
Reviewer Update
But that's what your HO team has been telling me, that I'll receive my refund in 5-7 working days, today's is exactly 2 weeks and the team is not very helpful.
I'm constantly fed empty promises and a resolutions but the actions and speed of executions is failing you.
I need someone to call me, you have my details.
I'm constantly fed empty promises and a resolutions but the actions and speed of executions is failing you.
I need someone to call me, you have my details.
H
Hlonny's updateReviewer Update
22 Sept 2020, 14:42Hi,
I write this with a sad and heavy heart.
Not only did you lie to me, give me empty promises. But you've failed me, consistently so.
At this point and time I'm not angry anymore, I dont want to refund anymore, I'm deeply disappointed.
What saddenes me is that such a big corporation doesn't want to give me my refund that's due to me. A mere R420 DSTV is refusing with it.
After dealing with 3 call center agents, 1 supervisor Vuyo, and Amanda who attended to my complaint still no R420 in my bank account.
The initial query for a refund was requested on the 3rd of September today is the 22nd you can imagine how I feel, let's not begin to talk about the amount of airtime spent going from one agent to the other.
You've hurt me DSTV, you've failed me and disappointed me.
Do not try to contact me and solve this, you have failed to.
Keep my money it's fine, I'll keep this terrible experience, disappointment and experience in my heart.
Thanks for nothing.
I write this with a sad and heavy heart.
Not only did you lie to me, give me empty promises. But you've failed me, consistently so.
At this point and time I'm not angry anymore, I dont want to refund anymore, I'm deeply disappointed.
What saddenes me is that such a big corporation doesn't want to give me my refund that's due to me. A mere R420 DSTV is refusing with it.
After dealing with 3 call center agents, 1 supervisor Vuyo, and Amanda who attended to my complaint still no R420 in my bank account.
The initial query for a refund was requested on the 3rd of September today is the 22nd you can imagine how I feel, let's not begin to talk about the amount of airtime spent going from one agent to the other.
You've hurt me DSTV, you've failed me and disappointed me.
Do not try to contact me and solve this, you have failed to.
Keep my money it's fine, I'll keep this terrible experience, disappointment and experience in my heart.
Thanks for nothing.
H
Hlonny's update22 Sept 2020, 14:42
Reviewer Update
Hi,
I write this with a sad and heavy heart.
Not only did you lie to me, give me empty promises. But you've failed me, consistently so.
At this point and time I'm not angry anymore, I dont want to refund anymore, I'm deeply disappointed.
What saddenes me is that such a big corporation doesn't want to give me my refund that's due to me. A mere R420 DSTV is refusing with it.
After dealing with 3 call center agents, 1 supervisor Vuyo, and Amanda who attended to my complaint still no R420 in my bank account.
The initial query for a refund was requested on the 3rd of September today is the 22nd you can imagine how I feel, let's not begin to talk about the amount of airtime spent going from one agent to the other.
You've hurt me DSTV, you've failed me and disappointed me.
Do not try to contact me and solve this, you have failed to.
Keep my money it's fine, I'll keep this terrible experience, disappointment and experience in my heart.
Thanks for nothing.
I write this with a sad and heavy heart.
Not only did you lie to me, give me empty promises. But you've failed me, consistently so.
At this point and time I'm not angry anymore, I dont want to refund anymore, I'm deeply disappointed.
What saddenes me is that such a big corporation doesn't want to give me my refund that's due to me. A mere R420 DSTV is refusing with it.
After dealing with 3 call center agents, 1 supervisor Vuyo, and Amanda who attended to my complaint still no R420 in my bank account.
The initial query for a refund was requested on the 3rd of September today is the 22nd you can imagine how I feel, let's not begin to talk about the amount of airtime spent going from one agent to the other.
You've hurt me DSTV, you've failed me and disappointed me.
Do not try to contact me and solve this, you have failed to.
Keep my money it's fine, I'll keep this terrible experience, disappointment and experience in my heart.
Thanks for nothing.