DM
Derek M
1 reviews | Active since Apr 2011
20 Mar 2015, 16:39
Refund
Dstv refused to refund 7 days worth of premium to me. When they want their money they want it now. I called their call centre and the said that they will not be reversing the money and if the do they can take up to 40 days(ridiculous time frame). I will be going to the SAP to lay charges of theft against dstv and I will be report the to the NCA. I require a response within 24 hours.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Mar 2015, 11:29Hello derek77,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm payment of R664.83 is reflecting on your account. According to our records you advised our consultant that you will be going to the bank to reverse the payment and that you don't want to activate your service.
Should you require your service to be activated, you may use any of the contact points below.
To reconnect, disconnect update or change any of your account information, you may also make use one of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm payment of R664.83 is reflecting on your account. According to our records you advised our consultant that you will be going to the bank to reverse the payment and that you don't want to activate your service.
Should you require your service to be activated, you may use any of the contact points below.
To reconnect, disconnect update or change any of your account information, you may also make use one of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Mar 2015, 11:29
Official
Hello derek77,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm payment of R664.83 is reflecting on your account. According to our records you advised our consultant that you will be going to the bank to reverse the payment and that you don't want to activate your service.
Should you require your service to be activated, you may use any of the contact points below.
To reconnect, disconnect update or change any of your account information, you may also make use one of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm payment of R664.83 is reflecting on your account. According to our records you advised our consultant that you will be going to the bank to reverse the payment and that you don't want to activate your service.
Should you require your service to be activated, you may use any of the contact points below.
To reconnect, disconnect update or change any of your account information, you may also make use one of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,