Refund

<p>I called the contact centre on the 28 December 2016 requesting a refund, was told it would take 14 working days. i was not happy with that and wanted the finance dept's nr. was given a nr that did not exist. i called contact centre again and told them just to go ahead with the refund process. </p> <p>i waited for 3 weeks due to the public holidays etc, and called again only to hear that the refund was not requested.</p> <p>i called again 19 January'17 and spoke to a supervisor, (i think her name was Natasha-i might be wrong). She said she will do it and it would take 2 days and the funds would be transferred. </p> <p>And low and behold still nothing.</p> <p>On 25 January'17 i received an sms saying i should call them as they need paperwork from me!!!! What the hell. How many times do i have to call in, and if the people don't know what to do when such a request is made, train them properly. Training and development should be a priority for Call centres.</p> <p>I called in 26 Jan'17, they wanted proof of payment - HELLO... the funds show in my dstv account. It's not a small amount-it's over R2000,</p> <p>i want my refund done, including interest!!! i should even ask for my cell phone calls to be refunded too.</p> <p>I'm sending the statement when i get home in about an hour. Let's see how long this takes...</p> <p> </p>