1 reviews | Active since Aug 2016

10 Aug 2016, 07:07

refund

<p>No refund</p> <p>On the 25th of July 2016, I made an EFT payment of R1100 in error to Multichoice. On the 26th of July I made another EFT for R1100 . On the 26th I requested Multichoice through their call center to refund the R1100. The consultant confirmed via an email that the R1100 will be refunded - 27/07/2016. However, this did not happen. I followed up with the call center on the 4th of August - the status was said to be 'pending'. I was promised that the refund would be made within 72 hours. On the 10th I, again, followed up but there was no resolution. I was promised that supervisor would call me - this did not happen. I hope one you guy would do your job. Right now I decided to cancel my contract with them. just imagine if all of us would switch to OVD which we do not have to pay anything on monthly basis. </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Aug 2016, 07:59
Official

Dear Mawaza Mawozela Wozi

We acknowledge receiving your enquiry. We will look into it and provide feedback as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Aug 2016, 12:16
Official

Good day Mawaza Mawozela Wozi

Thank you for bring this matter to our attention.

We confirm that your refund has been captured on your account to be paid into your bank account within 3 to 4 working days.

Should you require any additional assistance, please do not hesitate to contact us.

Kind Regards

Rupert

Best regards,