WS
Willemien S
1 reviews | Active since Feb 2016
22 Feb 2016, 05:58
Refund
I made a payment in error to MultiChoice on 19 December 2015. After numerous phone calls the funds still has not been refunded. I have sent all documents requested on the 20 December 2015 and the 28 December 2015. The last 3 times I have called it was told my case was escalated but the agent still could still not give a answer when I will get a refund. I am very disappointed in multichoice
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Replies (1)
DStv (MultiChoice)'s replyOfficial
22 Feb 2016, 11:49Hello WillemienStrydom,
Reference is made to our telephonic discussion. Please accept our apology for the manner in which your query has been handled.
We have forwarded a response to your personal email address regarding your query.
Thank you for taking your time to contact us. We look forward to continue serving you as a valued customer.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Reference is made to our telephonic discussion. Please accept our apology for the manner in which your query has been handled.
We have forwarded a response to your personal email address regarding your query.
Thank you for taking your time to contact us. We look forward to continue serving you as a valued customer.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply22 Feb 2016, 11:49
Official
Hello WillemienStrydom,
Reference is made to our telephonic discussion. Please accept our apology for the manner in which your query has been handled.
We have forwarded a response to your personal email address regarding your query.
Thank you for taking your time to contact us. We look forward to continue serving you as a valued customer.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Reference is made to our telephonic discussion. Please accept our apology for the manner in which your query has been handled.
We have forwarded a response to your personal email address regarding your query.
Thank you for taking your time to contact us. We look forward to continue serving you as a valued customer.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,