KM
Kamogelo M
1 reviews | Active since Apr 2018
06 Jan 2020, 09:08
Refund
On the 02 December 2019 I paid my dstv account using my banking app from my phone. Unfortunately I added an extra zero by mistake, I was supposed to pay R441, 26 and I paid R4450. I have been calling ever since 2019 last year even now, they are telling me stories about my refund. I sent a copy of my ID and the bank statement. I need to use that money but it seems like they don't want to send my money back. I am frustrated and I don't think I want to do business with them anymore
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Replies (2)KM
Kamogelo M's updateReviewer Update
08 Jan 2020, 13:10Hey,
How far are you with the refund? I am trying to contact the customer care but they are hanging up my calls. What is going on? What proof am I getting to show that you really are processing my request? I am getting tired of this because it has been long
How far are you with the refund? I am trying to contact the customer care but they are hanging up my calls. What is going on? What proof am I getting to show that you really are processing my request? I am getting tired of this because it has been long
KM
Kamogelo M's update08 Jan 2020, 13:10
Reviewer Update
Hey,
How far are you with the refund? I am trying to contact the customer care but they are hanging up my calls. What is going on? What proof am I getting to show that you really are processing my request? I am getting tired of this because it has been long
How far are you with the refund? I am trying to contact the customer care but they are hanging up my calls. What is going on? What proof am I getting to show that you really are processing my request? I am getting tired of this because it has been long
KM
Kamogelo M's updateReviewer Update
08 Jan 2020, 13:20I got an email on the 28th December from the billing escalations saying the money has been loaded and the person who sent the email through is Tshepo and that if I need anything else I can call through. M wondering if this was a lie because no one is responding to my emails anymore
KM
Kamogelo M's update08 Jan 2020, 13:20
Reviewer Update
I got an email on the 28th December from the billing escalations saying the money has been loaded and the person who sent the email through is Tshepo and that if I need anything else I can call through. M wondering if this was a lie because no one is responding to my emails anymore