Refund

In January I made a double payment but EFT in error to multichoice Dstv and called the service centre to have the funds refunded I was advised to do a walk in at the money can’t be refunded back into my account, it seemed untrue I did a follow up where I was told what the consultant advised was not true thereafter I was told I will get my refund in 7 working days this was towards month end of Jan . Beginning of Feb I did a follow up again I was told to submit proof of payment and my ID which I did and did another follow up to enquire on the funds as I was advised I will get the funds in Saturday the 6th of Feb nothing came through I followed up on Tuesday the 9th of Feb , where everyone who picked up my call in the service centre had me on hold for minutes at end and I ended up getting annoyed took the liberty to take it to Twitter DMs came through where I was engaging with more then one consultant and Not even one of them tried to create a different experience for me and worse in the contact centre team leaders are just as cluelessness as they staff, On the Dms I was advised I’ll have my funds in 7-14 working days this is after waiting almost 3 weeks of getting my money back, DSTV MULTICHOICE took my funds without my auth in the process of requesting a refund and allocated it to my Feb premium which was never discussed with me. I asked the consultants why is refund not being processed in real time taking into account I’ve waited more the mentioned turn around time no one had or has an answer for me instead they arrogant and entitled with No sense of empathy of the willingness to assist. I can’t wait for someone in this country to compete with this business on a high level for people like us to jump ship because employees at DSTV are not there to help instead everyone is lost at some points I had to tell them how to Deescalate an irate client because everyone was putting me on hold. I WOULD LIKE TO GET MY MONEY BACK ASAP AS DSTV IS NOT DESERVING TO BE PAID IN ADVANCE FOR ANYTHING EVERYONE WHO HANDLED MY REFUND ENQUIRY SHOULD HAVE ACTION TAKEN AGAINST THEM, I’ve never received such disgusting service in my entire life over R520 that doesn’t belong to them. I’m even considering of cancelling the service with you people your staff is pathetic with no great client experience.