Refund

My request for refund has been falling on deaf ears considering the promises that you have been making to refund me since June 2020 with the latest email dated 28 June 2020 written by Noelan ( FreshDesk Notification email) , I quote "We apologize for the delay in response, we can confirm a refund has been captured and will reflect in the next 5 days with *** but as usual nothing has been paid. I am so sick and tired of addressing the same issue every now and then whereby you lie via emails and facebook and through your call centre that the matter is receiving your attention. You are a very pathetic company unable to resolve the matters resorting to us raising your inefficiency through other channels.