Refund

On the 30/12/2015 I made a payment to multichoice but a made mistake by puting wrong i called them to allocate the payment they told me to send the prove of payment i did. i was told that i will take 1 hour even today no1 has called me im the 1 who are calling the every day every day i have to explain my promble and promising the they will came back to me. yes i understand that it was my mistake but the havce to tell if they cant assist. i do understand that the dont own me any thing but they have to understand that we are thir customers we dont want this poor servive that they providing even they consultant are unprofesional please assist