Refund

On the third of November 2015. I went to the DSTV office in George to request a refund. I was informed that an email would be sent to enquire as to how to process a refund and I would be contacted. After receiving no communication I then called the call centre on 18 November 2015 (reference number ***3-i10), I was then informed that the reversal was processed on the 16 November 2015 and would be refunded within 7 days. On the 18 November I went to the DSTV office in George and was informed that I will be refunded in 48 hours. When I then called the call centre on the 25 November (reference number ***3-i16) to find out what was holding up the refund I was informed that the refund was processed incorrectly and would have to go back to the George office for them to rectify. My frustration is that no one has contacted me and that no one seems to know what the process is. I am at my wits end and have no idea what to do to receive my refund.