Refund

In January we got the explorer with the R799 deal.<br> When we received the explorer we connected it and our old PVR and then phoned to activate it and to link the pvr with the explorer. Because we did not clearly say we want extra view it was not activated as such, so I had a huge debit order on my account on the 2nd of Feb 00:00, I phoned mutichoice on the 3rd of February inquiring about the huge debit order it was then that the mistake was picked up and I was told that an amount of R641 (something) is now in a credit on my account. I then stated that I want a refund.<br> The lady then told me it would take 7 - 14 days, (a period i think is ridiculous) the time has now lapsed I still await my refund and feedback from multichoice!