TL
Tshepiso L
1 reviews | Active since Jul 2015
23 Oct 2015, 11:35
REFUND
I've written to multichoice several times, let alone going to their offices (Ladybrand) a million times.<br> Maybe my issue needs a rock scientist to resolve.<br> <br> I have been requesting a refund on a transaction that was made in December 2014.<br> I have emailed them the required documents a number of times, but to date I still don't have a clear indication as to what exactly needs to happen.<br> <br> August 17th I called their call centre to do a follow up, i was assisted by Nkhensani Mahwayi who forwarded all the required documents to [Email Removed] till this day there is still no way forward. <br> <br> September 12th i called in and some Elizabeth \attempted"to assist"
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DStv (MultiChoice)'s replyOfficial
02 Nov 2015, 08:07Hello Tshepile.9,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the query you posted above unfortunately it was switched off also we could not be able to get anything on the case number supp****. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the query you posted above unfortunately it was switched off also we could not be able to get anything on the case number supp****. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply02 Nov 2015, 08:07
Official
Hello Tshepile.9,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the query you posted above unfortunately it was switched off also we could not be able to get anything on the case number supp****. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the query you posted above unfortunately it was switched off also we could not be able to get anything on the case number supp****. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,