LL
Lunga L
1 reviews | Active since Sept 2011
05 Oct 2015, 10:20
Refund
Hello Peter<br> <br> On the 29th of Sept I paid Multi choice double the amount I was supposed to pay, then I tried to get them refund my other payment as it was paid to their account as my Bank confirmed here<br> <br> <br> Dear Mr Lobi<br> <br> Thank you for your request.<br> <br> Due to system restrictions we cannot assist you in this regard.<br> <br> Please note that the payment was made into Multichoice account number ***, your reference on their statement will be ***.<br> <br> Kindly be advised that Multichoice only deals with the person who made the payment and does not work via a third party - in this case Absa. You need to contact them directly.<br> <br> You will also need to supply them with proof of payment that I have attached to this email.<br> <br> If you require any other assistance or information, please email Absa email Services at [Email Removed]<br> <br> Regards<br> <br> Athaliah Walters<br> Disputes<br> Customer Resolution<br> Absa Service Centre<br> [URL Removed]<br> <br> Now when I am trying to get my money back no one is aware of the amount and no one made notes on where query is for me I say they play hide and seek, no one is giving me the direction I want my money from Multi choice.<br> <br> thanks <br> <br> Lunga<br> ***
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DStv (MultiChoice)'s replyOfficial
15 Oct 2015, 16:19Hello llobi,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and advised that only one of your payments is question is reflecting. You were advised to e mail us the proof of payment with the incorrect reference number in order for us to assist you accordingly .
Please forward your proof of payment to ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and advised that only one of your payments is question is reflecting. You were advised to e mail us the proof of payment with the incorrect reference number in order for us to assist you accordingly .
Please forward your proof of payment to ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Oct 2015, 16:19
Official
Hello llobi,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and advised that only one of your payments is question is reflecting. You were advised to e mail us the proof of payment with the incorrect reference number in order for us to assist you accordingly .
Please forward your proof of payment to ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and advised that only one of your payments is question is reflecting. You were advised to e mail us the proof of payment with the incorrect reference number in order for us to assist you accordingly .
Please forward your proof of payment to ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,