Refund

Case Nr ***<br> Client Nr ***4<br> ID nr ***<br> <br> This is the worst customer service ever experienced. Keep getting the same promise every time i log the same problem with hellopeter.Till today i have not received my money back and as from 17 September my subscriptions is also suspended.<br> What is going on????? I dont owe mulichoice any money. My account is paid fully.<br> <br> Response from multichoice on the 17 September 2015<br> <br> Hello PJ Fincham,<br> <br> We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused. <br> <br> At DStv we are very serious about our customer's satisfaction and work hard to get to the bottom of any customer complaints. Please be informed that your refund query has been referred to our finance department for further assistance. This is due to the fact that your funds were deposited into the wrong bank account.<br> <br> We sincerely apologise for the delayed response. Thank you for bringing this matter to our attention. <br> <br> Please use the following communication channels for assistance. <br> <br> @DStvcare (twitter)<br> DStv (Facebook)<br> [Email Removed] <br> DStv forum<br> [URL Removed] <br> <br> Kind regards<br> Dinah<br> <br>