1 reviews | Active since Aug 2015
rEFUND
Case Nr *** & ***<br> Client Nr ***4<br> ID nr ***<br> <br> THIS IS MY 3DE COMPLAINT LOG WITH MULTICHOICE<br> ON THE 4 SEPTEMBER RESPOND THAT THEY WILL CONTACT ME DIRECTLY. TILL TODAY NOTHING HAPPEND.. I WANT A VALLID RESPONCE FROM THEM.<br> <br> On the 17 August 2015 i log a complaint true Hellopeter. On the 26 August 2015 multichoice respond that my refund was paid back to me on the 20 August 2015. I then send email to address that multichoice give in responce if i didnt receive the money. No response from multichoice. I phone customer service and was told by tebello tsolo that the money was paid in to a Absa bank.account . I dont have a Absa account. When first log my case i had to supply 3 months bank statements as well a my ID.. How is it possible??? I had then to sent new bank statement proving that the amount was not paid in to my FNB bank account.<br> Still to today i just get one excuse after the other when i phone multichoice customer service. <br> This matter cant go on like this. This is a lot of money and i want my money back
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Kind regards
MultiChoice Team
Best regards,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
