REFUND

Good afternoon,

I have been using your DSTV Drifta for many years, and was very happy with the service given.

I had a break in where all devices I used with my drifta were ******. After replacing the ****** items, I was horrified to find that the Drifta has become obsolete.......no app to down load to access DSTV. I was astounded as my account is in credit, and I was not notified at all about the change.

I have been paying R100 a month sporadically to have use of the service. My account is over R1400 in credit.

I went to your head office in Umhlanga Ridge to enquire about a refund. I was told what was needed, which I sent through. After weeks of waiting, I am now told that I will need proof of Payment, bank statements from last year......I have submitted the ones I paid from my banking app, for this year. To get a bank statement going back to last year will cost me R332,89........I am not prepared to outlay this money.

You MUST have all my payment records.....I do not see why I should have to pay so much for bank statements to give to you guys, for a service that I have been paying loyalty for years, only to find out that it not longer exists, and was not notified....!

I have been messed about by your consultants for almost a month, as they do not reply when e mailed.

This is extremely frustrating......PLEASE can you process the refund......check all my billing info from your side, as like I previously said that I am not paying the exorbitant bank fees for a statement.

Thank you,

Look forward to your reply,

Regards Brian