Refund

On 24 July 2015, I accidentally made an EFT payment of R7000.00 into Multi Choice bank account. <br> <br> I am extremely disappointed with the service that I am getting. I urgently need these funds to be deposited into my account please, my bank account is currently in overdraft and I do not have sufficient overdraft facility to cover my daily expenses for the rest of the month. <br> <br> I contacted the Call Centre immediately and every second day after that, every adviser that I spoke to at the Call centre had a different story and kept telling me that no journal has been passed for the refund and that the journal will be processed immediately. When I phone to follow up on the progress of the refund, I get told that no journal has been passed. <br> <br> I was asked to email a copy of my ID, bank statements etc. and nothing was done.<br> <br> I then went into N1 City branch on 15 August 2015 with all the requested documents, I was advised that all the documents were scanned and that my case was escalated and that the funds will be refunded into my account within 5 working days.<br> <br> To date no funds has been deposited into my bank account and as per the call centre the journal has not been processed.