REFUND

I have been struglling on getting feedback from Multichoice. A payment was taken from my bank account to a Mutichoice account.I reported the matter and was asked to complete the form and attach proof that the money was deducted from my account which i did.Since then i never got any response from them.Been making a follow up for 3 weeks and no one is coming back to me instead they are asking for my account number which it has nothing to do with the Multichoice account.The only thing is for them to to refund the money back to my account as it was paid to the account that i dont know.They have all the documents they needed as i was allocated a case number but nothing is happening.Its been a month now and no feebback or communication from them on the status of my claim.I Its really frustrating as when they need documents thinking u will get help and they just relax and not give feedback.