Refund

I am not happy with your service, i mistakenly transferred money into my DSTV account. I have sent you my banking details and ID copy as you have requested. I have made numerous calls trying to get the progress and all the agents said it takes 10-14 working days, i have been now waiting for my refund its 20 days now. It's passed your SLA now and i haven't heard from you guys. I have tried sending emails, calling and send direct messages via Facebook. I am left in ur and puzzled with your pathetic service. When we don't pay our accounts you quick to disconnect the service but when you have to refund our money you take the whole month. The case number ********** please sort this out asap.