refund

I upgraded to a premium package and asked the consultant to auto-down grade me before the next billing cycle, that never happened. I then called the call centre on the 26th of June after noticing that I was billed an incorrect amount. the consultant changed my package immediately and advised that he will send the request for the difference to be refunded and it will take 7 days. I called again yesterday to follow up on the request as nothing has happened since and spoke to Buhle who told me that her system is down and I SHOULD SPEND MY MONEY AND CALL MULTICHOICE FOR THE FOURTH TIME TO DO A SIMPLE TRANSACTIONS OF REFUNDING ME.<br> <br> the incident was logged with the call centre on the 26th of June. <br> its shocking that no one has made an afford to call me and resolve this matter, I am disgusted.