Refund

Two weeks ago I logged a call with Multichoice asking for a refund because I had made two payments for my Premium Account. I called earlier today and spoke to Shongile Mabasa about the refund and she advised me that it was done last week Wednesday already but I advised her it's not in my account. She then told me to go to the bank of which I refused because the Internet banking statement and bank statement is the same. <br> <br> I then requested to speak to her Supervisor [Gontse Nerko] of which she then told me was not available, I asked for a manager [Ms Aesha Tandy] since the supervisor was too busy to assist a customer but was told that the manager too was not available to help a customer. The lady kept telling me to go the bank and I refuse to go stand in long queues for something that I can see on my computer because bank statement and internet banking statement are the same.<br> <br> I'm very disappointed at the service or lack thereof by Multichoice staff, if only I could cancel my subscribtion!!!