aA
aadil A
1 reviews | Active since Jun 2013
20 May 2015, 15:47
REFUND
I have been given the run around for almost a month now since I have upgraded to DPP. I was billed 3 times over in March and April and have called in constantly to no avail. My calls have been escalated as the history on my account will show, but yet I have been unsuccessfull in any form of communication from Multichoice.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
22 May 2015, 09:28Hello aadilasmal,
We have escalated your query to the DPP department to assist you directly with your concerns. Please be advised that we do not have access to DPP system they need to create your refund cheque.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns. Please be advised that we do not have access to DPP system they need to create your refund cheque.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply22 May 2015, 09:28
Official
Hello aadilasmal,
We have escalated your query to the DPP department to assist you directly with your concerns. Please be advised that we do not have access to DPP system they need to create your refund cheque.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns. Please be advised that we do not have access to DPP system they need to create your refund cheque.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,