hG
heather G
1 reviews | Active since Mar 2013
08 May 2015, 12:08
REFUND
Good day<br> <br> I would like to complain that I am still waiting on my refund though its unacceptable from Multichoice account section to take money from my account with out my CONSENT, they only had PERMISSION FROM MAY MONTH. They want take your money (debits) but it takes them 7 days to refund that is unacceptable. <br> <br> Though Vuyokazi assisted me and went out of his way but its the finance section that's the problem.<br> <br> I would like my money it does not belong to them as I pay my account on time cash.<br> <br> Regards<br> <br> H Gennison
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DStv (MultiChoice)'s replyOfficial
11 May 2015, 14:30Hello hgennison,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records your refund has been processed and will be deposited into your bank account.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records your refund has been processed and will be deposited into your bank account.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply11 May 2015, 14:30
Official
Hello hgennison,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records your refund has been processed and will be deposited into your bank account.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records your refund has been processed and will be deposited into your bank account.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,