EJVR
Elize Jansen Van Rensburg
1 reviews | Active since Jun 2019
30 Apr 2022, 16:45
Refund
DSTV have a customer service below zero. On 13 April they called me to say that they have received all necessary documents from me and my refund wilbe oaid in full 3 to 5 working days. Today the 30th of April I am still waiting for my refund . I will never do business with DSTV their service is beyond bad
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Apr 2022, 21:27Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Apr 2022, 21:27
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
01 May 2022, 15:35Hi Elize,
We tried to call you on *** to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that, we are very sorry.
We have received the proof of payment reflecting on 3 payments including your ID copy.
Kindly send us proof of banking - preferably a bank statement reflecting the 3 payments.
As soon as we have received the outstanding document, the refund will be approved.
We await your reply.
Kind regards
DStv: Hello Peter Team
We tried to call you on *** to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that, we are very sorry.
We have received the proof of payment reflecting on 3 payments including your ID copy.
Kindly send us proof of banking - preferably a bank statement reflecting the 3 payments.
As soon as we have received the outstanding document, the refund will be approved.
We await your reply.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 May 2022, 15:35
Official
Hi Elize,
We tried to call you on *** to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that, we are very sorry.
We have received the proof of payment reflecting on 3 payments including your ID copy.
Kindly send us proof of banking - preferably a bank statement reflecting the 3 payments.
As soon as we have received the outstanding document, the refund will be approved.
We await your reply.
Kind regards
DStv: Hello Peter Team
We tried to call you on *** to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that, we are very sorry.
We have received the proof of payment reflecting on 3 payments including your ID copy.
Kindly send us proof of banking - preferably a bank statement reflecting the 3 payments.
As soon as we have received the outstanding document, the refund will be approved.
We await your reply.
Kind regards
DStv: Hello Peter Team