REFS: ***, ***,***, ***,***

On the 26th of July 2025 I received a text message from DSTV Multichoice reminding me of my subscription payment due date, which was the same day. The amount that I had to pay was R1672,00. I immediately used the link on the text message to pay the subscription. To my surprise, instead of debiting R1672,00 on my account, R1910 was debited from my account. I immediately contacted DSTV Multichoice making them aware of the transaction. I put it to them that wrong amount was debited from my account and that it seems my banking details were compromised if that was how they conduct their. I have been subjected to subscription service cuts on a daily basis with a promise that the problem will be sorted as the money was not allocated into my subscription account. Every time I call I am attended to be a different consultant who requested the same information I have given the others. Sometimes they would tell you that they are answering from a different provincial call center and so I have to explain and send proof of payment as I did before, which is starting to annoy me. Every time I communicated with them they allocated me a new reference number. The last email they sent me was that my money has been allocated correctly to my subscription account, but still, my services are cut. It seems to me that DSTV Multichoice does not record conversations and emails as one wouldn't have to go through the same interrogation from different consultants in order to get help.