GB
Gugu B
1 reviews | Active since Nov 2011
09 Mar 2016, 15:01
***-12
Hi Multichoice, <br> <br> DSTV disconnected my services on Saturday morning (05/03) and on sunday I called in to ask why? Moketi Mohlala advise that I haven't paid for the month of March I asked him why NOT since payment is done via debit order?? Moketi handled the call very rudely I do not appreciate being shouted at. its very frustrating that on one end we have all these platforms that need to make life simple BUT they never work? So as e was screaming to me he asked me if I called in to confirm that the banking details have been updated and verified? I asked him where on the website does it state that I need to call in to verify my details and ask if the verification process has gone through?? he said if I go to the website I will see that there is an error (stated the error) I asked if I would understand what that meant? So he said that he would make sure that the debit goes off on Monday but it also didn't. I asked if he could send me where it states all the conditions that he was telling me about as I didn't see where in the website it was written for me to follow up on the account details that I have changed? Today (09/03) I spoke to Joseph who wasn't helpful either.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Mar 2016, 18:13Hello Gbopape,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our conversation, we reconnected your services.
regarding the debit order issue, we escalated to the relevant department.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Thokozani
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our conversation, we reconnected your services.
regarding the debit order issue, we escalated to the relevant department.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Thokozani
Best regards,
DStv (MultiChoice)'s reply11 Mar 2016, 18:13
Official
Hello Gbopape,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our conversation, we reconnected your services.
regarding the debit order issue, we escalated to the relevant department.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Thokozani
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our conversation, we reconnected your services.
regarding the debit order issue, we escalated to the relevant department.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Thokozani
Best regards,