Ref *** - appalling service and follow-up

-I contacted the call centre in June 2015 to cancel my DSTV premium for one of my decoders (a PVR). <br> -I was told to call back once my debit order had gone off in July to cancel the service, and that I would be immediately refunded for that month's premium for the 1 decoder.<br> -The debit order went through at midnight on 1 July. On 2 July I called to cancel the subscription for my PVR decoder. This was done easily. <br> -While I was on the call, I explained that I required aforementioned refund. Unfortunately after that my phone cut out and for some reason I could not get hold of the call centre for the rest of the afternoon due to technical issues (either my service provider or the call centre line). <br> -I flew to Australia that afternoon so have thus been unable to get in touch with the call centre again. However, the agent I spoke to definitely heard my request for a refund - he just didn't action it.<br> -Since, I have e-mailed twice and both times were told that due to a new system, my refund hasn't been processed. No-one follows up, feedback from Rebecca is unapologetic and after almost 2 months this still isn't resolved. THIS IS APPALLING. Please contact me by mail to FIX!