Redundant service

Hi,

I have raised multiple requests for assistance regarding my lack of access to Catch Up and BoxOffice, despite my payments being up to date. Unfortunately, no support was provided, and as a result, I had no choice but to request a cancellation.

Even after submitting my cancellation and requesting a refund, I am still being passed from pillar to post without resolution. I am extremely dissatisfied with this experience and would like to formally state that I want to opt out entirely.

Please process my cancellation and refund without further delay.

Kind regards,