Rediculous Contact Centre Numbers

I tried all available numbers and all available options on the IVR but unable to speak to an agent as none of the options available addresses my query. <br> <br> How rediculous is it having an IVR system that cannot route your call. If you dont select one of the options available or even if you do your call is ended with no indication as to what next.<br> <br> They provide you with a number to try and self service *120*68584# this is no help at all. My query is related to my fathers account and him requiring assistance.<br> <br> I spent a good 45 minutes to an hour getting hold of you guys to no avail. Now off the back of this complaint I am probably going to get a call saying you cannot speak to me as you need to speak to the account holder but when i was with the account holder we were unable to get hold of your stupid call centre.<br> <br> Honestly if you guys were not the only satalite service provider of note and internet of quality speeds were more affordable i would have been long gone.<br> <br> Still doesnt give you the right to waste my time and not make a number available where i can actually speak to a person or an automated service that can actually assist me with multiple queries.<br> <br> Useless!!!!!!