Recurring debit order without consent

I am struggling to get a billing issue resolved. In July 2024 I subscribed for dstv streaming to watch the Olympics by choosing the once-off payment option. The app presented 2 options. Recurring and Once-Off. i selected Once-Off. I made a credit card payment. After a few weeks streaming terminated as expected. In August DSTV deducted a new amount by using my old debit order information. I reversed the transaction since I did not signup for recurring business.

Now I have been given over to debt collectors for R128 because DSTV insist that I had the service for a few days before terminating it from my side.

I did not request recurring payments!

To make matters worst, the DSTV call centre and finance dept refuse to write off the amount because I must prove that I selected the once off option and not the recurring option.

When I ask them to prove the same to me from their perspective, they are unable to do so. Now it is their word against mine.

I wonder what a judge would think about it? Company debits amount without consent, then proceed to hand over customer for non payment. The bullies the customer to prove their innocence, but they cannot proof consent.

Not great DSTV. Why would I ever consider using your streaming services again after this terrible experience.

The fight continues on principle. I guess the next stop will be the legal route.