dP
denzyl P
1 reviews | Active since Mar 2009
04 May 2015, 15:58
RECURRING DEBIT INCORRECT
I HAVE DECIDED TO WRITE THIS COMPLAINT AS WHEN I CALL THE CALLCENTRE- NO JOY REGARDING MY ACCOUNT - I RECEIVED AN SMS STATING THAT IF I MAY MY DSTV PREMUIMS IN ADVANCE I WILL GET IT AT 2014 PRICES- I STILL HAVE THE SMS AND YOU GET ONE MONTH FREE -SO I DECIDED TO CALL THE CALL CENTRE .FIRST THEY DEDUCTED 162.72 from my account at the end of march than they deduct the BALANCE R3054.58 ON THE 2 APRIL WHICH IS UNDERSTANDABLE.BUT THAN I HAD ANOTHER DEBIT OF R162.72 GOING OF MY ACCOUNT ON THE 1ST OF MAY - WHY > I NEED MY MONEY REFUNDED - YOU CANT JUST TAKE OUT DEBITS WHEN IT IS NOT DUE - I FULLYH PAID MY ACCOUNT NOW-
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 May 2015, 14:11Hello mwkarish,
We sincerely apologise for the incorrect billing. The error occurred when you activated your new decoder. We have removed your debit order details and will refund you the credit balance on the account. This refund will reach you within 10 working days.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
We sincerely apologise for the incorrect billing. The error occurred when you activated your new decoder. We have removed your debit order details and will refund you the credit balance on the account. This refund will reach you within 10 working days.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply06 May 2015, 14:11
Official
Hello mwkarish,
We sincerely apologise for the incorrect billing. The error occurred when you activated your new decoder. We have removed your debit order details and will refund you the credit balance on the account. This refund will reach you within 10 working days.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
We sincerely apologise for the incorrect billing. The error occurred when you activated your new decoder. We have removed your debit order details and will refund you the credit balance on the account. This refund will reach you within 10 working days.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
Best regards,