Recurring Bad service

My wife paid for an annual subscription in Nov 2014.<br> And every single month since then we have to contact the Dstv box office no, to get them to check their records and see that the account is paid up to reactivate the service. And every time we ask for a supervisor to confirm this will not happen again. And they never do and we have to call back again the next month.<br> <br> No one at the call centre will take the call because the system cancels the call, saying the account is blocked as funds are outstanding. So the only way to get hold of someone is by calling one of the Dstv numbers.<br> <br> Why, do we have to keep calling to get Dstv to actually do their jobs properly!<br>