Recurrent useless service

Good day,<br> <br> I hope this email finds you well.<br> <br> I've been a customer of Multichoice for more than 2 years now and I can honestly say that their admin has only gone from being useless to being pathetic. I have holiday view (my customer number is ***6). I normally switch my DSTV on only on a weekend per month and I would call them on the Friday and then switch it off on the Sunday.<br> <br> I also always pay a large amount up-front (e.g. R800) so that I have credit and can switch it on for a couple of weekends. This is where their pathetic admin skills come in - it has happened now that I have paid for more than 20 days for which I did not request the DSTV to be on. The last straw was when I got a notification 2 days ago that I should settle my account before 31 January 2015. I settled my account and just got a message today (the 30th of January) that my account has been suspended.<br> <br> Therefore I request them to call me back to confirm that my services are reconnected (as I would actually like to switch if on today for the first time this year) and to give me credit for the 20+ days they've overcharged me.<br> <br> Regards<br> <br> Tinus